Quick Answers
Everything You Need to Know
Welcome to ThePeopleAreFly FAQ section! Here you’ll find quick answers to the most common questions about our shipping, returns, payments, and policies.
Orders & Shipping
1. Where is ThePeopleAreFly based?
We are proudly based in San Francisco, California, USA. Our fulfillment address is 447 Sutter St Ste 405, 620.
2. Do you offer international shipping?
Yes! We ship worldwide from the United States using reliable carriers like USPS, UPS, DHL, and FedEx.
3. How much does shipping cost?
Shipping costs are calculated at checkout based on your location, order value, and weight. No hidden fees—everything is transparent before payment.
4. How long does order processing take?
Orders are processed within 1–3 business days (Mon–Fri), (GMT-05:00) Eastern Standard Time (New York). which includes review, quality control, and packaging.
5. How can I track my order?
You’ll receive a tracking number via email once your order has shipped. Tracking may take up to 48 hours to activate.
6. Can I change my shipping address after placing an order?
Yes, if your order hasn’t been processed. Contact us ASAP at tpaf@thepeoplearefly.com or call +1 877-314-4644.
7. Will I have to pay customs or import duties?
International customers are responsible for any local duties or taxes. We display estimated amounts at checkout.
Returns & Refunds
8. What is your return policy?
We offer a 30 business days (Mon – Fri) return policy from the day you receive your item. Items must be unused, in original packaging, and with proof of purchase.
9. How do I request a return?
Email tpaf@thepeoplearefly.com with your order number, item photos, and reason for return. We’ll respond within 2 business days (Mon – Fri).
10. Who pays for return shipping?
Customers are responsible for return shipping. We recommend using tracked/insured mail to avoid lost packages.
11. When will I get my refund?
Refunds are issued within 2 business days (Mon – Fri) of receiving the return. Bank processing can take up to 10 business days (Mon – Fri).
12. Do you accept returns on sale or custom items?
No. Sale items, personalized/custom goods, intimate wear, and perishable items are non-refundable.
13. What if my order arrives damaged?
Please email us within 48 hours of delivery with photos of the damage and packaging. We’ll resolve it with a replacement or refund.
Payments
14. What payment methods do you accept?
We accept:
Credit/debit cards (Visa, MasterCard, AMEX, Discover, JCB, Diners Club)
PayPal
Apple Pay & Google Pay
Regional methods: UnionPay, Cartes Bancaires, Bancontact, iDEAL, EPS, Przelewy24
15. In what currency are your prices listed?
All prices are in U.S. dollars($). Your bank may charge a conversion fee if you’re outside the U.S.
16. Is it safe to shop on your website?
Yes! We use SSL encryption and PCI-DSS-compliant payment processors to protect your data.
17. Can I cancel an order after payment?
Yes, if it hasn’t been processed. Please contact us within 24 hours of placing your order.
Privacy & Security
18. What personal information do you collect?
We collect data like name, address, payment info, and usage details for order fulfillment and marketing (if opted in). We do not sell your data.
19. How do you protect my personal information?
We use industry-standard security measures, including encryption, secure logins, and access controls.
20. Can I delete or update my personal data?
Yes. Email tpaf@thepeoplearefly.com to request access, correction, or deletion of your data.
About ThePeopleAreFly
21. What does “ThePeopleAreFly” stand for?
We’re a celebration of style, culture, and communities of color—highlighting fashion trends, retro vibes, and fly folks across the globe.
22. Do you feature customer photos?
Absolutely! Tag us on Instagram using Thepeoplearefly for a chance to be featured in our monthly spotlight.
Still Need Help?
Still Have Questions?
Can’t find the answer you’re looking for? Our support team is here to help with order questions, shipping details, returns, product information, and anything else you need.
Call Us
+1 877-314-4644
Email Support
tpaf@thepeoplearefly.com
Business Hours
Mon – Fri, 9:00am – 5:00pm Eastern Standard Time.